Active Window Cleaning - Window Cleaners Covering Torquay, Newton Abbot, Paignton & Exeter

Payment: Payment for domestic work is required within 7 days. Payment for commercial work is required within 14 days. This applies if you are paying by cheque, Paypal, cash or BACS. Customers paying via BACS have the option to arrange payment to suit their own payment cycle.

Remittance: We require all commercial customers to provide remittance advice.

Late payment: If you cannot make payment on time, please contact us. Repeated late payment is unacceptable and you will be given notice that we no longer wish to continue cleaning your windows. If payment is not received after 30 days, a second invoice will be sent, there will be an administration charge of £5.00

Notice to cease: If you no longer require our services, we require one cleans notice, this would mean if you have a clean due, and you wish to give us notice to cease then we would clean your windows two more times, if you were to give us notice on the day of a clean we would clean your windows one more time. Active Window Cleaning reserve the right to terminate any agreement, at any time, without notice.

Quotations: Quotations are valid for 28 days. If you accept the quotation this must be done in writing (email is acceptable) within 28 days from the date on the written quotation provided by us. We will not commence work until we have received written acceptance.

Interior glass cleaning: Interior glass cleaning can take longer than the exterior, as furniture and other household/office items that can restrict access, must be moved. We can only use the traditional method inside and not the water fed pole, this factors in the amount of time taken, and of course the price.

Initial cleans: If your windows have not been cleaned for some time and require a deep clean, there will be an additional charge for this service. This charge is only applied to the initial clean and in most cases is 50% of the regular price.

Builders Cleans: By negotiation.

Queries: Any queries regarding completed work must be raised within 24 hours.

Access: Please ensure that we have clear and safe access around your property, any obstructions will be left in place and any windows affected will not be cleaned.